Deliveries and Returns

For all small orders placed and paid for before 2pm Monday – Friday, we will try our utmost to dispatch the same working day for a next working day delivery via APC Overnight. For larger items that require a pallet delivery, you will be notified of dispatch and estimated delivery date via email or telephone. Delivery rates differ from item to item due to size, weight and postcode differences. Delivery charges will be clearly set out at the check out prior to payment.

We will make reasonable efforts to deliver your order within the estimated delivery times stated at checkout or within our communications. Any delivery date or timeframe provided is an estimate only. It is for this reason we strongly advise not to schedule a tradesperson to visit or install any products before physically receiving the goods to avoid unnecessary costs.  We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, adverse weather, strikes, traffic, shortages, or other events beyond our control.

To the extent permitted by law, we will not be liable for any indirect, special or consequential loss arising from a delay or failure to deliver, including loss of profit, revenue, business, contracts, anticipated savings or goodwill.

Refund Policy

1. This is our returns policy for goods purchased on www.greasetrapstore.co.uk.

2. To be eligible for a refund if you change your mind or you have purchased an item in error you must contact us to arrange a return and send it back to us unused and in its original packaging, in the same condition you received it in. The item must be returned within 28 days of purchase and via your own courier at your own cost. If you change your mind after the order has been placed but before it is received and you refuse delivery we will deem this as a change of mind and you may incur the courier cost.

3. If you are not available to sign for your purchase or your purchase is refused and returned to us. you will be charged a re delivery fee notified in advance. If you decide that you do not want to pay re delivery charge, a 25% restocking fee will apply as is typical for business to business trading as per our terms and conditions of sale.

4. If you adhere to clause number 2 a 25% restocking fee will apply. If condition 2 is not adhered to no refund will be given.

5. Before returning a product to us please contact us for our returns address. The cost to return the product will be covered by you.

6. Once your item is received by us and inspected we will confirm receipt and process the refund as soon as practicable, usually within 5 working days.